Refund Policy

At LR Sports, your satisfaction is our top priority. Here's how returns, exchanges, and cancellations work:
 

How to Return or Exchange an Item

You can raise a return or exchange request within:

• 2 days for Returns

• 2 days for Exchanges

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To request a return or exchange:

• Email us at rahul.goyal@lrsports.in from your registered email ID

• Or call us at +91-8527071713

 

What Can Be Returned

We accept returns or exchanges for:

• Wrong or defective cricket gear (e.g., damaged bats, broken accessories)

• Issues with colour, size, or if the item doesn’t meet expectations

• (Note: ₹250 will be deducted from the refund as a handling fee)

 

Mode of Refund

• Online Payments: Refunded to the original payment method (credit card, debit card, UPI, or wallet) within a few business days.

• Cash on Delivery (COD): Refunds are processed via bank transfer after approval. You’ll need to share your bank details.

• Partial COD Orders: Shipping charge of ₹250 is non-refundable in case of returns. The remaining COD amount is refunded via bank transfer.

 

RTO (Return to Origin) Policy

If your order is returned to us due to unavailability or refusal to accept delivery, ₹250 will be deducted from the refund.
Example: If you paid ₹3000 and did not receive the parcel, refund = ₹3000 - ₹250 = ₹2750
 

Return Exceptions

• Customized/Engraved Bats

• Bulk team orders (10+ items)

 

Return & Exchange Process

1. Submit your request by email.

2. Mandatory: Attach an uncut parcel opening video when submitting the request.

3. Get approval within 2–4 business days.

4. Choose your return method:

5. Self-ship: Full eligible refund excluding handling charges of ₹250.

6. Pickup by us: Available only for selected pincodes. Pickup charges on actual basis will be paid by customer.

7. After we receive and inspect the item, your refund is processed within 2–3 business days.

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Note: Refund is for the product price excluding shipping charges. ₹50 handling fee is deducted for most returns.
 

Exchange Process

• Customers must self-ship the product to our warehouse.

• Once received and approved, we dispatch the replacement within 2–3 business days.

Return Conditions

• Products must be in unused condition with original tags, packaging, and accessories (e.g., bat covers, pads, etc.).

• Products showing signs of wear or use will not be eligible.

Shipping Costs

• Return shipping is your responsibility unless agreed otherwise.

• Original delivery charges are non-refundable.

Order Cancellation Policy

How to Cancel

Cancel within 24 hours of placing the order by:

• Emailing rahul.goyal@lrsports.in with your Order Number and Reason for Cancellation in the subject line

 

Orders cannot be cancelled once they move into the procurement or dispatch stage.
 

Cancellation Refunds

• Full refund if cancelled within 2 hours or before procurement begins.

• Refunds will be processed within 7 business days.

• Once the product is shipped, cancellation is not possible — but you can initiate a return.

In Case of Order Cancellation by Us

If we're unable to fulfill your order due to stock issues or unforeseen circumstances, you will receive a 100% refund.

If you have any questions, our team is here to help!

rahul.goyal@lrsports.in

📞 +91-8527071713

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